HOME PROFILE MEDICAL FLIGHT PRIVATE AMBULANCE EVENT COVER NHS PARTNERSHIP REPATRIATION MEDICAL MEDICAL ESCORTS OPERATIONS AOG RECRUITMENT EQUIPMENT & VEHICLES FOR SALE CLIENT TESTIMONIALS CONTACT US





24 hours 365 day operation to manage your medical repatriation


U.K. London Office
P.O. Box 279, Iver, Bucks,
SL0 0BQ. U.K.
Int Tel: + 44 (0) 1753 654751
Int Fax: + 44 (0)1753 651511
UK only 0800 707 6788

Heathrow Letters of Thanks

specialist equipment on board air ambulance jet ensures best quality care
HAAWhenyouneedthebest


Letters of thanks!

Originals on file and available for verification

 

In the early hours of 4 July, I was on a Lufthansa flight from Tampa to Frankfurt when a man appeared to go into cardiac arrest. Another passenger and I (both nurses) did CPR on the man for about 40 minutes until we landed in London (Heathrow) via a diversion, and the ground crew came aboard and took over. The passenger was worked on for another hour by the medical ground crew. I am inquiring as to whether or not we could find out if the passenger survived. It's been on my mind since the event. Are you able to at least pass that information back to us? Unfortunately, I did not know the passenger's name but he was a Polish gentleman living in Florida, was age 82, and we were aboard flight LH483. We also know he did have vital signs at least when he left the plane bound for the London hospital. Any information you could provide would be appreciated. Although the circumstances were not ideal for this poor man, it was a real pleasure to meet your medic team and to interact with them during this unfortunate event. I was VERY impressed with the professionalism and knowledge that they displayed. Well done!!
- BM, Ruskin, FL, USA


Hi Colin,

I've just heard from my mum that Ted is now safely at the Royal United Hospital in Bath and that the trip from start to finish went smoothly. She was very impressed by the professionalism and efficiency of the HAA staff who met them at Heathrow and kept in constant touch with the hospital to let them know they were on their way.

I just wanted to thank you and everyone at HAA for your help throughout what has been a pretty stressful time for us, and that I'm hugely grateful for your calm and clear service.

All the best,

Mary

__________________________________________________________________________________________________

"Just a brief note on behalf of my family to thank you and your air ambulance team for the most fantastic and professional service you provided today for my father.

It was so important to us as a family to repatriate him swiftly and safely and we were relieved to hear this afternoon that he arrived as planned.

Whilst remaining in a critical but stable condition, he's home. That's exactly what we wanted.

Please pass on our thanks to your team. Your assistance is greatly appreciated"

__________________________________________________________________________________________________

"I wanted to give some feedback about the recent treatment and repatriation of my mother ............... She was repatriated with a male nurse (Pedro) from the USA (To Sydney) Mum has reported that he was fantastic - he had an amazing attention to detail and ensured mum's comfort at all times"

__________________________________________________________________________________________________

"Morning Colin.

Just a quick thank you again for your crews assistance yesterday with what I can only describe as an incredibly fragile and very sick baby. Kevin and Nick were outstanding as always and I am very grateful for their help and indeed the help afforded by the other crews on your staff. There is a reason you are regarded as the best service in the UK and its always a pleasure.

Dr......................

__________________________________________________________________________________________________

"excellent caring professional attention"


"our angel sent by God"
"an excellent job which was well executed by all of your team players"
"from the very moment we first contacted you we had the instinct, that you guys are the right people"
"We will be talking about you for decades to come"
"We will be forever grateful to you and your team"

__________________________________________________________________________________________________

"I wanted to thank you again for all you did for my dad. Although he is still in ICU, he is doing better. He sat in the chair for 2 hours yesterday and had some amazing jello for Easter Sunday dinner. You are such a gentleman and my family and I are eternally grateful for saving my dad's life. You will always have a special place in my heart." CP, Indianapolis

__________________________________________________________________________________________________

Dear Colin/Peter/Dorisjadeloaded

Transfer of patient from Newcastle UK to Paris:
I can't thank you all enough for yesterday. Everything really went so smoothly and the patient is now comfortable in ICU France. I think it was so reassuring to have such an experienced and trusted individual as Trevor to accompany them. I hope never to need to use your services again, however should the need arise, I will, without a shadow of doubt, be calling on your services. Many thanks again. Warmest possible regards,

JB

 


 

London lear

Dear Peter,

I would like to thank you for all your efforts in arranging an air ambulance to take my wife and family members home to India. We were very pleased with the care received on board by your excellent team of pilots/nurses and flight attendants. I am sending you a small gift of our tribe (paite) shawl in remembrance of my wife who left us on 17th April 2011, please keep us in your prayers.

yours sincerely
pt
17th May 2011

 


 

London me3webb

Dear Sir / Madam,

I’m writing to express my thanks to two of your paramedics, Peter and Andy, who transported me from Bronglais Wales to my home in Wexford Ireland on Monday, April 14th I very much appreciate their professionalism and kindness. Their attention made a difficult journey as comfortable as possible. I would be grateful if you could pass on my gratitude to Peter and Andy. They are a credit to your organization.   

Sincerely CR

 


 

Houston

Dear Peter,jadeloaded

I am writing to express my gratitude to Deborah for her handling of my late Father,……………….. While I was unable to join Deborah on the flight to Egypt, I later learned that she acted quickly, effectively and in the best of my Father’s interests at several junctures along the trip. I developed a fondness for Deborah when I met her but when I heard about her care and attention to detail that she exhibited with my Father, I appreciated her much more.

I would be happy to act as a reference to your organization and/or to Deborah as a result of my experience.   ……………………………

Thank you and God bless …………………

Banc of America Securities LLC

 


 

London lear

Dear Colin,

Thank you very much for your help with the aero-medical transfer of Mr. ……………………….from the Radcliffe Infirmary, Neuro Intensive Care Unit to Nicosia General Hospital last Saturday. I gather everything went very smoothly. Once again many thanks for your kind help.

Yours sincerely……………………

Director Neuro Intensive Care Unit

 


 

Houston

Dear Peter,jadeloaded

I felt I must write re nurse named Wanda  re a recent encounter with an employee of your company on New Years eve,  a nurse named Wanda arrived in the department as a nurse to a very poorly man, flying from LA to Athens. The time between flights, 4 hours. As you are we have a 4 bedded ward for such eventualities. Wanda used this stop over time, to administer the best nursing care, I have seen, to her comatose patient. Her compassion, understanding and nursing capabilities far outshone many of the nurse escorts I have come into contact with. She is a genuine asset to you, and I look forward to encountering Wanda again.

Your truly ……………..

Occupational Health Department

BAA Heathrow

 


 

London learjet

Dear Peter/Colin/Neema & the rest of the staff of HAA

We are pleased to say that you guys did an excellent job and well executed by all of your team players, Medical Flight, Ambulance, Ground and everyone who participated  in this effort to transport our Brother-In-Law safely from Colombo to Southampton General.

We know it is not easy to coordinate such an effort without coordinating everything in place to get this job done and sincerely appreciate your professional service. Everyone who had contacted Heathrow Air Ambulance in this matter had highly praised every member of your organization.

As you know it is very hard for us to choose specially in a critical decision to find one of the Ambulance services in the WWW and from the moment itself we had the instincts, that you guys are the right people to  do this and we were absolutely delighted of the outcome and that we choose you among lots of others available in this field.

If anyone who is looking for a professional service this is a genuine testimony and we stand by our word.

The initial contact was though Neema and then Peter and Colin and we would be grateful to your professional service.

Peter we do not have the right words to thank you but we will be talking about you for decades and we are praying hard that our Brother-In-Law will have a speedy recovery.

Yours Truly

KH

 

London

Dear Colin/Peter/Doris

I can't thank you all enough for yesterday. Everything really went so smoothly and the patient is now comfortable in ICU in France. I think it was so reassuring to have such an experienced and trusted individual such as Trevor to accompany them.

I hope never to need to use your services again, however should the need arise, I will, without a shadow of doubt, be calling on your services.

Many thanks again.

J.

 

LOndon

Dear Colin

Kevin and Nick were outstanding as always and I am very grateful for their help and indeed the help afford by the other crews on your staff. There is a reason you are regarded as the best service in the UK, and its always a pleasure.

Regards Dr.